Terms and Conditions

This Terms & Conditions is for this Clos & Cru website www.closcru.com (“Website” or “Clos & Cru”) served by Elicite Ltd, a company registered in England and Wales under company number 10389485 and registered address The Biscuit Factory, Unit A302a, 100 Drummond Road, London SE16 4DG, UK.

Please ensure that you have read and understood these Terms & Conditions before you place any order for any wines that are offered on the Website.

Contract of sale

In the UK, it is illegal to sell alcohol to anyone under 18 years of age. Similar restrictions apply in other jurisdictions. By placing an order with Clos & Cru you, the customer, confirm that you are at least 18 years old (or of legal age for purchase of alcohol in the relevant jurisdiction). If we believe or verify that you are not aged 18 or over, we may suspend or cancel your access to and use of the Website until you have provided us with acceptable proof of age.

A contract for sale incorporating these terms comes into existence when we respond to your enquiry confirming your order. The contract is conditional upon wines not having been previously sold by ourselves or our suppliers, and we will notify you without delay should this occur.

Prices

Unless otherwise shown, all prices on our site are:

Quoted per bottle (BT) or per case as indicated
Exclusive of VAT and duty, unless marked as DP (duty paid, in which case VAT will also apply)
Exclusive of delivery charges

Provisional and subject to our confirmation, upon acceptance of your order

Payment

Payment is due upon receipt of proforma invoice and may be made by bank transfer. Orders must be paid in full before release of goods.

We are entitled to retain possession of any goods if any sum is outstanding, and deliveries and/or collections may be suspended.

Delivery

Details of delivery costs and timeframes will be finalised after we confirm your order. Indications of delivery dates prior to that should be considered as estimates and are not intended to be contractually binding. We may, at your request and as your representative, arrange transport but we accept no liability for any failure on the part of carriers.

Acceptance of Goods

It is your obligation to inspect goods immediately upon receipt and to notify either ourselves or the carrier immediately of any shortage or damage. In the absence of any notification within fourteen (14) days, any shortage, damage or other deficiency will be deemed to have occurred after delivery. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order.

Warranty/Returns

We undertake the proper safekeeping and storage of wines in our possession and will act in good faith when purchasing wine. It is normal to find that individual bottles can mature, improve and decline in taste at different times in the life cycle of a wine. For this reason:

Clos & Cru will not be responsible for the condition of a wine, or whether the wine corresponds to the qualities which might be expected from its description; and

Clos & Cru shall not be liable to the customer for ullages or for any deterioration in the condition of any wine, which can occur naturally to all wines no matter how well cared for, whether that wine is in reserve storage with a partner of Elicite Ltd or stored separately by or on behalf of the customer.

At our absolute discretion, we will consider requests for replacing unopened bottles remaining of an order in which a bottle is found to be out of condition.

Claims for breakages will be allowed only if the customer notifies Clos & Cru as soon as possible (and, in any event, within five working days) after delivery. The Customer must retain breakages and the accompanying packaging for examination by Clos & Cru or its agent.

Overdue Payment or Non-Collection of Goods

If any payment is overdue for four weeks, or if there is an earlier indication from you that payment will not be made, we reserve the right to cancel your order.   

If goods have not been collected within three months of being available, we reserve the right to charge you for storage.

Personal Information

To the extent that we collect and retain any of your personal information in connection with this contract, you hereby consent to such collection and retention for the purposes of the performance of this contract and to comply with the relevant laws of the jurisdiction.

Sharing your information: We will only ever pass your personal information to a third party for the purposes of fulfilling your order, such as our warehouses, and never for marketing purposes.

Data retention period: We will continue to process your information under you withdraw consent or it is determined your consent no longer exists. You have a right of access to all information we hold about you. If you wish to see this or to receive further information about our privacy, please write to: info@closcru.com.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are, among others, Google Analytics.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all EMS lists.

We hold the following information about you within our system;

  1. Email address
  2. I.P address
  3. Subscription time & date

Law

All contracts are subject to English law and jurisdiction. All wines are offered subject to market movement and remaining unsold.