Terms and Conditions

Please ensure that you have read and understand these Terms & Conditions before you place an order for any wines that are offered on the Clos & Cru website.

Grand Clos Ltd. is a company registered in England and Wales under company number 10389485 and registered address Langdale House, 11 Marshalsea Road, London SE1 1EN, UK.

Contract of sale

In the UK, it is illegal to sell alcohol to anyone under 18 years of age. Similar restrictions apply in other jurisdictions. By placing an order with Clos & Cru you, the customer, confirm that you are at least 18 years old (or of legal age for purchase of alcohol in the relevant jurisdiction).

A contract for sale incorporating these terms comes into existence when we respond to your enquiry confirming your order. The contract is conditional upon wines not having been previously sold by ourselves or our suppliers, and we will notify you without delay should this occur.

Prices

Unless otherwise shown, all prices on our site are:

Quoted per bottle (BT) or per case as indicated
Exclusive of VAT and duty, unless marked as DP (duty paid, in which case VAT will also apply)
Exclusive of delivery charges
Provisional and subject to our confirmation, upon acceptance of your order

Payment

Payment is due upon receipt of invoice, and may be made by bank transfer. Orders must be paid in full before release of goods.

We are entitled to retain possession of any goods if any sum is outstanding, and deliveries and/or collections may be suspended.

Delivery

Details of delivery costs and timeframes will be finalised after we confirm your order. Indications of delivery dates prior to that should be considered as estimates, and are not intended to be contractually binding. We may, at your request and as your representative, arrange transport but we accept no liability for any failure on the part of carriers.

Acceptance of Goods

It is your obligation to inspect goods immediately upon receipt and to notify either ourselves or the carrier immediately of any shortage or damage. In the absence of any notification within five days, any shortage, damage or other deficiency will be deemed to have occurred after delivery.

Warranty/Returns

We undertake the proper safekeeping and storage of wines in our possession, and will act in good faith when purchasing wine. It is normal to find that individual bottles can mature, improve and decline in taste at different times in the life cycle of a wine. For this reason:

Clos & Cru will not be responsible for the condition of a wine, or whether the wine corresponds to the qualities which might be expected from its description; and

Clos & Cru shall not be liable to the customer for ullages or for any deterioration in the condition of any wine, which can occur naturally to all wines no matter how well cared for, whether that wine is in reserve storage with a partner of Grand Clos Ltd or stored separately by or on behalf of the customer.

At our absolute discretion, we will consider requests for replacing unopened bottles remaining of an order in which a bottle is found to be out of condition.

Claims for breakages will be allowed only if the customer notifies Clos & Cru as soon as possible (and, in any event, within five working days) after delivery. The Customer must retain breakages and the accompanying packaging for examination by Clos & Cru or its agent.

Overdue Payment or Non-Collection of Goods

If any payment is overdue for four weeks, or if there is an earlier indication from you that payment will not be made, we reserve the right to cancel your order.   

If goods have not been collected within three months of being available, we reserve the right to charge you for storage.

Personal Information

To the extent that we collect and retain any of your personal information in connection with this contract, you hereby consent to such collection and retention for the purposes of the performance of this contract and to comply with the relevant laws of the jurisdiction. We will only ever pass your personal information to a third party for the purposes of fulfilling your order, and never for marketing purposes.

Law

All contracts are subject to English law and jurisdiction. All wines are offered subject to market movement and remaining unsold.